lululemon, She May be Cute but She Has a Bad Personality

The girls working at lululemon are bitches.   And I am not just saying that because lulu is the cutest girl in town, I’m saying it because it’s true.  Someday….just you wait, another brand will come along with a much better personalilty and lulu will have her comeuppance.

Last week I spied a super cute pair of shorts on a women in my yoga class.  So cute, that I made a special trip to University Village to pick up a pair.  Of course there were so many cute things at the lulu store that I walked away with a bag full of stuff, two reversible dresses, two pair of shorts and a pair pants.  To say it was a pretty penny is a huge understatement.  But they were having a promotion and I had to take advantage…right? 

Anyway, when I got home I realized that I had gone a tad overboard.  I live in Seattle and there isn’t enough sun to warrant more than two pair of shorts and one dress per summer season.  So with that reasoning I decided I would return one reversible dress and a pair of coulote shorts.  Unbeknownst to me, however, I had committed a major faux pas—I had pulled off the annoying white size tag from the reversible dress, you know the one, it looks like a tail. 

When I returned to the store with the item, and all of its tags the girl said “Sorry, you took off the tag.  We cannot return it.”  “But here’s the tag,” I begged.  “Sorry, once the tag is removed we can no longer return it.”    Now, for the record I have been in retail off and on in my life for about twenty years.  I cut my teeth when I was 16 on the sales floor at Nordstrom, so I know “the customer is always right.”  Also, I know that if a customer spends over $500 and returns only a 1/3 of her original purchase, with all of her receipts and tags, she’s probably not a criminal.  Well, this reasoning doesn’t follow at lulu.  The twenty-something snotty brat took a firm stance.  I was horrified at her inconsiderate, disrespectful behavior.  Not only am I twenty year’s older than she is but I am a mother, a wife and a career woman and that makes me a role model—right?   

I made a bit of a stink, gave her the hairy eyeball and told her she was poorly behaved.  Eventually the ill mannered girl came around to giving me a refund but not without major attitude. 

This is not the first time I have been treated badly at lululemon.  The company is Canadian, you’d think they’d be nicer—isn’t that the sterotype?  Bottom line…those lulu girls are bitches but when a cuter girl with a better personality moves into town, and she will, she always does,  lulu will be begging for my business and I’ll say, sorry I’m playing with Lucy.