lululemon, She May be Cute but She Has a Bad Personality
The girls working at lululemon are bitches. And I am not just saying that because lulu is the cutest girl in town, I’m saying it because it’s true. Someday….just you wait, another brand will come along with a much better personalilty and lulu will have her comeuppance.
Last week I spied a super cute pair of shorts on a women in my yoga class. So cute, that I made a special trip to University Village to pick up a pair. Of course there were so many cute things at the lulu store that I walked away with a bag full of stuff, two reversible dresses, two pair of shorts and a pair pants. To say it was a pretty penny is a huge understatement. But they were having a promotion and I had to take advantage…right?
Anyway, when I got home I realized that I had gone a tad overboard. I live in Seattle and there isn’t enough sun to warrant more than two pair of shorts and one dress per summer season. So with that reasoning I decided I would return one reversible dress and a pair of coulote shorts. Unbeknownst to me, however, I had committed a major faux pas—I had pulled off the annoying white size tag from the reversible dress, you know the one, it looks like a tail.
When I returned to the store with the item, and all of its tags the girl said “Sorry, you took off the tag. We cannot return it.” “But here’s the tag,” I begged. “Sorry, once the tag is removed we can no longer return it.” Now, for the record I have been in retail off and on in my life for about twenty years. I cut my teeth when I was 16 on the sales floor at Nordstrom, so I know “the customer is always right.” Also, I know that if a customer spends over $500 and returns only a 1/3 of her original purchase, with all of her receipts and tags, she’s probably not a criminal. Well, this reasoning doesn’t follow at lulu. The twenty-something snotty brat took a firm stance. I was horrified at her inconsiderate, disrespectful behavior. Not only am I twenty year’s older than she is but I am a mother, a wife and a career woman and that makes me a role model—right?
I made a bit of a stink, gave her the hairy eyeball and told her she was poorly behaved. Eventually the ill mannered girl came around to giving me a refund but not without major attitude.
This is not the first time I have been treated badly at lululemon. The company is Canadian, you’d think they’d be nicer—isn’t that the sterotype? Bottom line…those lulu girls are bitches but when a cuter girl with a better personality moves into town, and she will, she always does, lulu will be begging for my business and I’ll say, sorry I’m playing with Lucy.
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- Posted in Writing on May 28th, 2009










